Frequently Asked Questions

A.  The Walk to Fight Arthritis is The Arthritis Society’s marquee fundraising event. The Walk unites those who feel the emotional and physical pain of arthritis in communities across the country to fund a cure and improve the lives of those living with arthritis.

A. The Walk takes place in most provinces on Sunday, June 4, 2017. Quebec's Walk events are on Saturday, June 3, 2017. Please check your Walk location page for all of the event details.

A.  The 8th annual Walk to Fight Arthritis will take place in over 30 communities across Canada on Sunday, June 4, 2017. The Arthritis Society is proud to also offer Canadians the opportunity to join a “Virtual Walk” through which people can participate and fundraise if they are unable to attend an official Walk site.

A. Passionate ambassadors also have the opportunity to get their ‘Community in Motion’ by hosting their own Walk. Participants are able to register, fundraise and are eligible for all the Walk perks! Email walk@arthritis.ca or call 1-855-825-WALK (9255)

A. Yes, but for safety reasons dogs must be on a leash.

A. Yes, for the safety of all participants, everyone must register as a participant.

A. You can use Visa, MasterCard, American Express. We are currently unable to process debit card transactions.

A. The funds are spread across these areas:

• Research into breakthrough treatments and potential cures for arthritis
• Developing ways to improve the quality of life for those with arthritis
• Educational materials and informative events provided at no cost
• Local programs and services to help people with arthritis face specific challenges and live well with arthritis

A. Yes. The Society's charitable number is 10807 1671 RR0003. When you donate to The Society you will receive a tax receipt.

A. You may register via regular mail by downloading the registration form or you can register at your local Walk on event day

A.No. We have a brand new website this year that will make registration and fundraising easier than ever so you will be required to create a new user name and password. This will be good for other Arthritis Society events, in addition to next year’s Walk.

A. The registration fee for the Walk is $25.00 for adults and $10.00 for students (13 to 18 years of age). If you commit to raising $100.00 (for adults) or $60.00 (for students) the registration fee will be waived. Please note that some sites also have Run events these have additional registration fees and are location specific.

A. You have 2 payment options.

• Registration fees can be paid online during the registration process.
• Registration fees can be paid on event day at the registration table.

*Registration fees cannot be refunded after payment.

A. You can use Visa, MasterCard, American Express or PayPal. We are currently unable to process debit card transactions.

A. The Walk to Fight Arthritis is a fundraising event. Funds raised go directly to research, education and resources for the 4.6 million Canadians living with arthritis. We charge a registration fee to offset costs associated with the event.

A. No, donations cannot be converted to registration fees.

A. Any donations received after the registration fee has been paid are gratefully accepted; however registration fees are non-refundable.

A. Are you interested in hosting your own Walk? Passionate ambassadors also have the opportunity to get their ‘Community in Motion’ by hosting their own Walk. Participants are able to register, fundraise and are eligible for all the Walk perks! Email walk@arthritis.ca or call 1-855-825-WALK (9255)

A. You can join a team from your participant centre. Please login and select change team membership on the ride hand side of the page, from there you can search for a team to join. If you require assiatance, please contact Walk Support at walk@arthritis.ca or 1.855.825.9255.

A. No problem! We are happy to help, please contact Walk support at 1.855.825.9255 or email walk@arthritis.ca.

A. No. We have a brand new website this year that will make registration and fundraising easier than ever so you will be required to create a new user name and password. This will be good for other Arthritis Society events, in addition to next year’s Walk.

A.This is the page that all of your supporters will come to make donations. Personalize this page - edit the content, tell everyone why this cause is important to yo, add a photo or video. Also be sure to set your fundraising goal.

A. This is your personal online fundraising hub send emails to friends and family, recruit team members, set your fundraising goal, track your progress and share your story.

A. Gmail and Yahoo contacts can be directly uploaded to your participate centre to make your life super easy! Send emails, keep track of who opens, when to send thank you emails and more! Hotmail, Apple, Outlook and other providers can be uploaded too. You must go to your email, select contacts and export a .CSV file. Save the .CSV file on your computer, go to your participant centre and upload. Magically, all of your contacts will appear you can then select who you would like to contact.

A. Your privacy is important to us. Staff or volunteers cannot view or access your online information. Your information is confidential and is only accessible by entering your personal username and password, to which The Society does not have access.

A. You can join a team from your participant centre. Please login and select change team membership on the ride hand side of the page, from there you can search for a team to join. If you require assistance, please contact Walk Support atwalk@arthritis.ca or 1.855.825.9255.

A. We'd be happy to help, please contact Walk support at 1.855.825.9255 or email walk@arthritis.ca

A. You can register a team by selecting 'Create a Team' during the registration process.

A. You can join a team online by selecting 'Join a Team' in the registration process. Note: The Team Captain must register the team first before team members can join.

A.Yes! Teams can register on event day at their local Walk to Fight Arthritis event.

A. Yes, you will receive a tax receipt.

A.  Yes you can! You can donate to an individual team member by searching for them after clicking on the donate button.

A. You can join a team from your participant centre. Please login and select change team membership on the ride hand side of the page, from there you can search for a team to join. If you require assiatance, please contact Walk Support at walk@arthritis.ca or 1.855.825.9255

A.We'd be happy to help, please contact Walk support at 1.855.825.9255 or email walk@arthritis.ca

A. The offline donation form can be found under the fundraising resources tab. Or you can click here.

A. Offline donation will be formally counted as part of your fundraising when they are received by The Society. Cash and cheque donations can be entered in your participant centre. NOTE: if you wish to bring any cash or cheque donation with you on Walk day, please ensure you also complete the offline donation form.

A.All credit card donations are processed centrally after the event.

A. Card Verification Value Code (CVV) is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the last four digits of your card's account number.

A. Offline donation will be formally counted as part of your fundraising when they are received by The Society. Cash and cheque donations can be entered in your participant centre. NOTE: if you wish to bring any cash or cheque donation with you on Walk day, please ensure you also complete the offline donation form.

A.Donate online and you will get an electronic tax receipt the same day. The Society will begin to issue tax receipts for all offline donations September 1, 2017, but no later than February 28, 2018.

A.Absolutely. You can donate online at www.walktofightarthritis.ca

A.Yes, for more information on corporate donations options, please click here.

A.If a donor mistakenly donates to your team and would like to transfer the donation to an individual participant, the donor will need to contact Walk support at 1.855.825.9255 or email walk@arthritis.ca

A.  Yes you can! You can donate to an individual team member by searching for them after clicking on the donate button.

A. Tax receipts are automatically issued for all online donation (regardless of amount). Tax receipts are issued for offline donations of $20 or more, however donors can request a tax receipt for a donation of any amount.

A. Donate online and you will get an electronic tax receipt the same day. The Society will begin to issue tax receipts for offline donations September 1, 2017 but no later than February 28, 2018.

A. For tax receipt inquires, requests for replacements, and/or corrections contact Walk support at 1.855.825.9255 or email walk@arthritis.ca.

A.Electronic tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your computer, you will not be able to open the attachment. Download Adobe Reader: http://www.adobe.com/downloads/. For a replacement tax receipts, requests for reprints, and/or corrections please contact Walk support at 1.855.825.9255 or email walk@arthritis.ca.

A. Offline forms are manually processed at The Society. As a result, tax receipts are issued after the Walk to Fight Arthritis. You and your donors can expect to receive tax receipts between September and February. Our deadline to issue offline tax receipts is February 28, 2018.

A. The Society is not able to issue a tax receipt or refund the registration fee according to CRA (Canadian Revenue Agency) guidelines.

A. According to CRA guidelines, you have up to 5 years from the date of issue to include this on your tax return.